Privacy policy

Last updated: 18 November 2025

This Privacy Policy explains how Aura5 (“we”, “us”, “our”, or “the Site”) collects, uses, and protects your Personal Information when you visit aura5.com or purchase our services and products, including spiritual readings, astrology-based services, and jewellery items such as bracelets, necklaces, and energy-related accessories.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of Personal Information to operate our website and provide our products and services effectively.

A. Device Information

Collected automatically when you use our Site.

Examples:

  • IP address
  • Browser type and version
  • Time zone
  • Cookie data
  • Pages viewed and interaction data
  • Referring websites

Purpose:
To load the Site correctly, improve functionality, and perform analytics.

Source:
Collected using cookies, log files, tags, pixels, or analytics scripts.

Disclosure:
Shared with Shopify and analytics providers (e.g., Google Analytics).

B. Order Information

Collected when you purchase a product or service.

Examples:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment partners)

Purpose:
To process orders, provide digital spiritual readings or physical jewellery, arrange shipping, provide receipts, communicate with you, and screen for fraud.

Source:
Provided by you during checkout.

Disclosure:
Shared with Shopify and third-party logistics partners.

C. Spiritual or Astrology Service Information (with your consent)

When booking a spiritual, astrology, numerology, or energy-reading service, you may voluntarily provide additional information.

Examples (optional, only if you choose to share):

  • Date of birth
  • Location of birth
  • Time of birth
  • Personal intentions or questions for the reading

Purpose:
To create personalised energy readings, astrology interpretations, or spiritual guidance services.

Important:
You are not required to provide this information unless you want a personalised reading.
We do not collect or use health information, medical data, or legally sensitive information.

Source:
Provided voluntarily by you.

Disclosure:
Used only internally by Aura5 for the purpose of delivering your reading.
We do not sell or share this information with advertisers.

D. Customer Support Information

Examples:
Name, email, order details, service requests.

Purpose:
To provide assistance and resolve enquiries.

2. Minors

The Site is not intended for individuals under 16 years old.
If you believe a minor has provided us Personal Information, please contact us to request deletion.

3. How We Use Personal Information

We use your information to:

  • Provide products and spiritual services
  • Deliver personalised readings
  • Process payments
  • Ship jewellery items
  • Communicate updates or promotions
  • Improve website performance
  • Detect and prevent fraud
  • Comply with legal requirements

We do not use date of birth or spiritual information for advertising.

4. Sharing Personal Information

We may share information with third-party service providers who help us operate our business:

  • Shopify (e-commerce platform)
  • Payment gateways (Shopify Payments, PayPal, Stripe)
  • Shipping carriers
  • Analytics and advertising platforms (Google, Meta), with cookie consent where required
  • Customer support tools

We may also share information where legally required (e.g., responding to lawful requests).

We do NOT sell Personal Information.

5. Behavioural & Targeted Advertising

We may show ads based on how you interact with our Site.
This may involve sharing anonymised or cookie-based data with advertising partners.

You may opt out:

Or through: http://optout.aboutads.info/

We never use your birth details or spiritual service information for advertising.

6. Legal Bases (GDPR for EU/EEA Users)

For EEA visitors, we process data based on:

  • Your consent
  • Contract performance (orders and readings)
  • Legitimate interests (fraud prevention, marketing)
  • Legal compliance

7. Data Retention

We retain Personal Information only as long as necessary for business, legal, or tax purposes.
You may request deletion at any time.

8. Your Rights

Depending on your region (e.g., EU GDPR, California CCPA, Australia Privacy Act), you may have rights to:

  • Access your Personal Information
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Opt-out of sale/sharing (we do not sell data)
  • Request data portability

To exercise your rights, contact us at:
📧 aura5elements@gmail.com

9. Cookies

We use functional, analytics, and advertising cookies to improve the user experience.

You can manage cookies through your browser settings.

A full cookie list is available via Shopify at:
https://www.shopify.com/legal/cookies

10. Do Not Track

Because no consistent industry standard exists, we do not adjust data collection in response to DNT signals.

11. International Data Transfers

Your information may be stored or processed in the United States, Canada, Singapore, or other regions where Shopify or our partners operate.

All transfers comply with applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Revisions take effect immediately upon posting.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact:

Aura5
Email: aura5elements@gmail.com
We aim to respond within 24–48 hours.

If you are based in the EU and are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority.