FAQ

Below FAQ are some common concerns of our clients before purchasing the items.
If you have other questions, please just send it to aura5elements@gmail.com.

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  • Pre Sale Questions
  • Usage Questions
  • Product Care Question
  • BaZi reading Question

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Pre Sale Questions

If you wish to know more about your suitable elements or bracelets, please consult us via WhatsApp@16603000661

The perception that expensive things are not truly expensive is subjective. While there are brands that could be 10 times more expensive than ours, and many more that might be 10 times cheaper, we consistently maintain defined quality standards.

We never compromise by offering services that lack effectiveness, and our products are crafted using the highest-grade materials.

Above all, we remain committed to delivering the best value for our customers.

Regarding delivery, typically the transit period is 12 business days.

However, if it's any current peak season, please anticipate a possible extension of up to 15 business days.

So if you are really interested in getting you can purchase now.

The purification and consecration processes applied to our products prior to sale are fully customizable, with options tailored to individual client specifications.

If you are planning for a loose fit you can choose an extra of 0.5cm meanwhile for a good fit you can pick the exact size. If you need help please contact our WhatsApp @16603000661

These are 10mm beads intended for male use.

You may use a piece of paper, or string to measure your wrist size, simply wrap the length of the string/paper around your wrist and ensure that there are no gaps in between. After doing so, you can measure the length of the string/paper against a ruler for the measurement. Alternatively, you may use our sizing guide here as well.

Yes, you can, for any inquiries on customization, do WhatsApp us @16603000661 should you have a special request.

No, we do not have a showroom, however if you have any special requests or wish to view our bracelets before making a purchase, you may schedule an appointment with us in our office via WhatsApp @16603000661

Usage Questions

Yes, you can wear two bracelets at the same time from different elements.

If your bracelet has been handled by others during gatherings, we recommend cleansing it by gently wiping with a soft cloth followed by placement in a crystal singing bowl for energetic clearing.

Generally, the Pixiu is known for bringing in wealth and positivity, so whether you're a business man, an employee or even a siudent, wearinga Pixiu can bring benefits of wealth and health to your daily life, in faet, anyone can wear a Pixiu bracelet, if you're looking for goodfortune, a flow of positive energy as well as a ward against negativiy, then you will find that the Pixiu is certainly for you.

However, it is notadvised for elderly people above 80 years old with poor health, or young children below the age of 6 to wear a Pixiu bracelet.

Product Care Question

To maintain the quality and appearance of the jewelry, avoid exposure to water, chemicals and perfumes, as these may cause oxidation or discoloration.

For cleaning, gently wipe with a dry, non-abrasive soft cloth to preserve its original finish.

Do not wear your Pixiu bracelet to sleep, as the energy of the Pixiu may cause disturbances and disruptions to your sleep.

As the Pixiu is known to be a guardian and seeker of wealth, it will be best to place the bracelet in a glass bowl at the Wealth Sector of your home in the living room.

BaZi reading Question

Yes, we can, but only to a limited degree of accuracy. Things will be a lot more straightforward if we have the birth hour. But even without the hour we can still achieve about 70% accuracy compared to 90% with the hour.

Unable to find satisfactory answers ? Contact Support