SHIPPING POLICY

Last updated: 18 November 2025

 

At Aura5, we aim to deliver your spiritual jewellery and energy accessories safely and efficiently to customers worldwide.

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Shipping Destinations

Aura5 currently ships to most countries worldwide.

However, certain remote regions or restricted destinations may be unavailable for delivery due to shipping limitations, carrier restrictions, or customs regulations.

If we are unable to ship to your location after your order is placed, we will contact you and provide a full refund.

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Order Processing

Orders are typically processed and dispatched within 1–3 business days.

During peak periods, promotional events, or the holiday season, processing times may extend slightly due to increased order volume.

Please note that the following items may require additional preparation time before shipment:

• Customised items
• Blessed or energy-consecrated jewellery
• Handmade spiritual accessories

Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Fees

We offer free standard international shipping on orders over USD $49.

For orders below USD $49, shipping fees will be calculated at checkout based on:

• Destination country
• Shipping method
• Parcel weight

From time to time, Aura5 may also offer:

• Limited-time free shipping promotions
• Regional shipping discounts
• Seasonal delivery campaigns

All shipping costs will be clearly displayed before payment at checkout.

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Estimated Delivery Time

Standard International Shipping

Estimated delivery time:

• 5–10 business days under normal conditions
• 15–20 business days during peak seasons, customs inspections, or international courier delays

Please understand that international shipping timeframes are estimates only and are not guaranteed.

Delivery speed may vary depending on:

• Local customs clearance
• Airport inspections
• International flight availability
• Local courier operations
• Government or policy-related delays

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Why Can International Shipping Take Longer?

Aura5 products are shipped internationally, and parcels may pass through:

• Export customs
• International transit hubs
• Import customs inspections
• Local courier networks

Because international logistics involve multiple countries, customs authorities, and carriers, occasional delays may occur due to factors beyond our control.

We sincerely appreciate your patience and understanding.

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Order Tracking

Once your parcel has been dispatched, you will receive:

• A shipping confirmation email
• A tracking number
• A tracking link to monitor your parcel in real time

You can track your Aura5 order throughout the delivery process.

If you have not received tracking information within several business days after placing your order, please contact us.

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Customs, Duties & Taxes

International orders may be subject to:

• Import taxes
• Customs duties
• Local handling fees

These charges are determined by your local customs authority and are not included in Aura5 product prices or shipping fees.

Customers are fully responsible for:

• Customs clearance
• Import taxes
• Additional local fees

Unfortunately, we cannot estimate these charges in advance because they vary by country.

Orders returned due to refusal to pay customs fees are not eligible for refunds.

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Changing or Cancelling Orders

If your order has not yet been dispatched, we will do our best to assist with modifications or cancellations.

Please contact us immediately at:

aura5elements@gmail.com

Once an order has shipped, it can no longer be modified or cancelled.

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Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

Aura5 is not responsible for parcels lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

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Lost, Delayed, or Undelivered Parcels

Aura5 is not responsible for delays caused by:

• Customs processing
• International transportation disruptions
• Courier delays
• Failed delivery attempts
• Unpaid customs duties
• Local delivery issues beyond our control

However, if a parcel has shown no delivery update for more than 30 days after clearing export customs, please contact us at:

aura5elements@gmail.com

After verification with the shipping carrier, eligible orders may qualify for a replacement shipment.

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Aura5 is not responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• International conflicts
• Government actions
• Pandemic-related disruptions
• Transportation strikes
• Customs restrictions

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Need Assistance?

If you have any questions regarding shipping, tracking, or delivery, please contact us at:

aura5elements@gmail.com

Our team will be happy to assist you.